WHAT INFORMATION IS COLLECTED?
When you visit one of our Xhale City locations or xhalecity.com we automatically collect website use information as you browse xhalecity.com or if you choose to be a part of our loyalty program at one of our locations. We use this information to monitor our website and to improve our website to provide you with a faster and more efficient shopping experience. In addition, we may collect personal information that you specifically provide to us and that is collected on an individual basis through web forms and purchases. For example, if you decide to purchase from xhalecity.com, you will need to provide us with personal information and electronic authorization to process your credit card through our website. For purchases, you may need to provide the following information:
- Shipping Address
- Email Address
- Credit Card Number
- Name on Credit Card
- Expiration Date
- Credit Card Billing Address
- 3-Digit Security CCV Code
- Telephone Number
For our in store loyalty program you may be asked to provide the following information:
- Email Address
- Telephone Number
- Street Address
- Social Media Handles
We do not sell, share, or trade your personal information to any other company without your explicit consent, except to fulfill your order, process your payment, manage shipments and other activities related to fulfilling your transaction. We may also use this information to generate statistical reports to help us understand the market for our products and services and to develop promotional and marketing campaigns. We may use the contact information you provide to us to make you aware of other products and services.
Please do not provide sensitive personal information to us by e-mail. Instead, use our web forms, which employ SSL technology (see “How do we protect you and your information”). However, if you choose to correspond with us via email, we will retain the content of your email message together with your email address and our responses. We use administrative, technical and physical security measures to protect our computing infrastructure and your personal information from unauthorized use, access, modification or disclosure.
YOUR IP ADDRESS AND COOKIES
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web servers to prevent fraudulent activity and transactions to protect your privacy.
NOTICE OF UPDATES ON XHALECITY.COM
Like we have stated we will use the information gathered to make a better shopping and browsing experience at xhalecity.com; when we do make an improvement to the website either by adding products, lowering a price, changing a look of a page, if you wish to hear about it, please subscribe to our newsletter, why not since 90% of the time changes are done because you, our customers wanted it.
HOW DO WE PROTECT YOU AND YOUR INFORMATION?
The shopping cart information, including any credit card or address information is transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. This secure layer provides up to 256 bit encryption for the most secure way of transmitting information on the internet. We do not transmit financial information by email. If you use our web form, your financial information is encrypted so that not even employees have access to your credit / debit / charge / e-check account number. Order information is stored in a password-protected area, only accessible by authorized personal. Please contact us if you have any questions or concerns.
PRIVACY OF CHILDREN
Children under the age of 18 are not allowed to use our web site and/or products. If you are under the age of 18, you can use this service only in conjunction with permission from your parents or legal guardians.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.