In Store Only - Xhale City Terms and Conditions
By visiting Xhale City’s stores and/or purchasing any merchandise from Xhale City, you (the “Buyer”) agree to be bound by the following terms and conditions.
Legal Disclaimer and Limitation of Liability
Xhale City is not a product manufacturer, and exclusively distributes products manufactured by third parties for retail purposes. Xhale City cannot, and does not, provide any assurance of product safety. For all products purchased from Xhale City, Buyer must follow individual product labels, applicable technical information, and any warnings or precautions provided by the product manufacturer on product packaging, inserts, websites, or otherwise, before opening packaging and during product storage and use. Buyer assumes all risk and liability arising out of its intended use of the product(s).
ALL PRODUCTS SOLD BY XHALE CITY ARE PROVIDED ON AN “AS IS” BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, XHALE CITY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BUYER ACKNOWLEDGES AND AGREES THAT BUYER PURCHASES ALL PRODUCTS FROM XHALE CITY AT ITS OWN RISK, THAT BUYER ASSUMES FULL RESPONSIBILITY FOR THE SAFE HANDLING, STORAGE, AND USE OF THE PRODUCTS, AND THAT NEITHER XHALE CITY NOR ANY OF XHALE CITY’S PARENT COMPANIES SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER ARISING FROM BUYER’S HANDLING, STORAGE, USE, AND/OR RESALE OF THE PRODUCTS.
Returns and Exchanges
We accept returns for in-store purchases within 24 hours of purchase. You will be provided with store credit. The only exception to this rule is that, at its exclusive option, Xhale City may grant full store credit only for manufacturer defects. The customer must return to the location of purchase within twenty-four hours with the receipt for their item. Once it is confirmed the product is unusable due to a manufacturer error, Xhale city may process an exchange for the item(s). We do not offer refunds for purchases under any circumstances.
In some cases, a customer may have a warranty exchange available through the product manufacturer. If it has been over 24 hours since purchase, Buyer may reach out to the device manufacturer and request a warranty exchange. The manufacturer may either instruct Buyer to return the product to the manufacturer for an exchange or send Buyer an email prompting them to present the email proof with their defective product back to our store for an in-store exchange. This offer is only valid if the customer has an email from the manufacturer.
Xhale City Employees are required to check IDs for matching information on any debit/credit card transaction. Please understand that we reserve the right to refuse service to any customer whose information does not remain accurate between the ID and the card presented for purchase.
Buyers personally ensure all purchases conducted through Xhale City. The buyer individually guarantees all payment forms. A fee of $25 will be charged for any bounced checks, and Xhale City reserves the right to decline any future sales. In cases of non-payment, Xhale City holds the right to legally pursue the buyer's business entity as well as the individual buyer for any resulting damages or losses. Xhale City is not liable for any indirect, consequential, or special damages, interests, costs, expenses, or for loss of use, data, profits, or wages, regardless of whether Xhale City was aware of the possibility of such damages. Xhale City’s liability is invariably restricted to refunding the purchase price, as determined by Xhale City. If it becomes necessary for Xhale City to incur any collection costs or initiate legal proceedings to recover payment, Buyer will be responsible for all such costs, including but not limited to court fees, attorney fees, and collection agency fees associated with the said collection/litigation.
Compliance with State and Local Laws/Taxes
State and local laws relating to products sold by Xhale City may vary. Xhale City makes no representations regarding state or local requirements, and advises customers to familiarize themselves with those laws and regulations that apply to them. Buyers assume all risk and are solely responsible for verifying the legality of merchandise and settling all state and local tobacco taxes imposed by applicable authorities.
By purchasing products from Xhale City, you agree to be bound by Xhale City’s Terms and Conditions, a full copy of which can be found on Xhale City’s website. Products sold by Xhale City are provided on an “as is” basis. Neither Xhale City nor or any of the Xhale City parent companies will be held responsible or liable for any injury, damage or defect (permanent or temporary) that may be caused as a result of storage, handling, or use of any product sold by us. BUY AND USE AT YOUR OWN RISK! Thanks for your Business.
Xhale City will accept returns for store credit within 24 hours of purchase.